Responsible Gambling
at 97kr
Gambling should be an enjoyable pastime — never a source of financial stress, family conflict, or emotional harm. 97kr takes responsible gambling seriously, and this page brings together the tools, information and resources every user should know about before playing.
Gambling That Stays in Its Place
For most people who choose to gamble, it remains exactly what it should be: entertainment. You follow a PSL match between Karachi Kings and Lahore Qalandars, you put a small stake on your read of the game, and whether you win or lose, the experience itself is enjoyable. That is the version of gambling 97kr is built to support.
Responsible gambling means staying in control — of how much you spend, how much time you invest, and how you respond when things don't go your way. It means treating a losing streak as a cost of entertainment rather than a debt to recover. It means never gambling money you cannot afford to lose, and never chasing losses in the belief that a bigger bet will fix the situation.
97kr provides a range of practical tools that put control firmly in the hands of the user. These are not hidden in account sub-menus — they are built into the platform because we believe they genuinely matter. We also recognise that some users may develop problematic gambling behaviour, and this page explains what to do if that happens.
Understanding Your Gambling Behaviour
Gambling within a fixed budget, treating wins and losses equally, stopping when planned. No impact on daily life, relationships or finances.
Occasional chasing of losses, spending slightly above budget, feeling irritable when unable to gamble. Time to use platform limit tools.
Gambling significantly affecting finances, relationships or mental health. Hiding gambling activity. Contact 97kr support for self-exclusion immediately.
97kr is 18+ only — or the higher minimum age required by the operator's license jurisdiction. Age verification (KYC) is mandatory before any withdrawal is processed. If you believe a minor is using the platform, contact support immediately at [email protected].
Take Control with 97kr's Safe Play Tools
Every tool listed here is available to registered users at any time. Setting limits protects your enjoyment. Using self-exclusion protects your wellbeing. You don't need to be in crisis to use these — they're designed for proactive, everyday use.
Deposit Limits
Set a maximum amount you can deposit in a given period — daily, weekly or monthly. Once the limit is reached, no further deposits are accepted until the period resets. Deposit limits take effect immediately when set.
Increasing a deposit limit requires a cooling-off period before taking effect. Reducing a limit takes effect immediately.
Loss Limits
A loss limit sets the maximum PKR amount you can lose within a defined period. When that threshold is reached, access to betting and gaming activity is paused until the period ends. Highly recommended for users who want a hard financial ceiling regardless of how a session is going.
Session Time Limits
Set a maximum session duration. When your active session reaches the time you set, the platform will notify you. You can configure it to either prompt a confirmation to continue or to end the session automatically. Reality checks at regular intervals keep you aware of how long you've been playing.
Cooling-Off Period
A cooling-off period temporarily suspends access to gambling activity for a defined period you choose — from 24 hours to several weeks. Unlike full self-exclusion, a cooling-off period has a defined end date and is intended for users who need a short break to reassess their gambling habits.
Self-Exclusion
Self-exclusion closes your Account for a defined period — typically six months to five years — or permanently. During the exclusion period, you will not be able to log in, deposit, or place bets. Marketing communications will be suspended. Self-exclusion requests are treated as an absolute priority by the support team.
Self-exclusion once activated cannot be reversed before the exclusion period ends. To request self-exclusion, contact support at [email protected] with subject line "Self-Exclusion Request".
Account Activity Controls
Beyond financial and time limits, 97kr provides access to your full transaction and betting history so you can review your gambling activity at any time. Seeing your actual spending pattern — in PKR — is one of the most effective tools for maintaining perspective and making informed decisions about your play.
Warning Signs of Problem Gambling
Problem gambling rarely announces itself clearly. It tends to develop gradually, and people often rationalise the warning signs before recognising the pattern. The following are commonly recognised indicators that gambling may have moved from entertainment to something more serious.
Recognising one or two of these signs doesn't mean gambling is necessarily harmful — context matters. But several signs together, or any single sign that is significantly impacting your daily life, warrant honest reflection and, if needed, action.
Chasing Losses
Placing larger bets to recover previous losses rather than accepting them as a cost of play.
Hiding Behaviour
Concealing gambling activity from family members or friends, or lying about the amounts involved.
Financial Strain
Gambling with money intended for essentials — rent, utility bills, groceries — or borrowing to fund gambling activity.
Preoccupation
Constantly thinking about gambling, planning the next session, or replaying past bets in your mind.
Escalating Stakes
Needing to bet increasingly larger amounts to achieve the same level of excitement or engagement.
Relationship Impact
Gambling causing arguments, distance, or breakdown in relationships with family or friends in Karachi, Lahore, or wherever you are.
Failed Attempts to Stop
Trying and failing to cut down or stop gambling on multiple occasions despite wanting to.
Gambling as Escape
Turning to gambling to cope with stress, anxiety, boredom or emotional distress rather than as recreation.
Honest Questions Worth Asking Yourself
The following questions are a personal reflection tool only — they are not a clinical diagnostic. If you answer yes to several of these, consider reaching out to the support team or reviewing the tools available on this page.
Have you ever spent more money gambling than you originally intended to in a single session?
Have you borrowed money or sold belongings to fund gambling activity?
Do you find yourself returning to gambling shortly after a loss, with the aim of winning back what you lost?
Has gambling caused arguments or tension with family members — a spouse, parent, or sibling?
Have you ever lied to someone about how much time or money you spend on gambling?
Do you feel restless, irritable, or anxious when you're unable to gamble for a period of time?
Have you found yourself thinking about gambling frequently during the day, even when doing other activities?
Has gambling activity affected your ability to fulfil responsibilities at work, school or at home?
If you answered yes to three or more of these questions, we encourage you to use 97kr's limit-setting tools immediately, consider a cooling-off period, or contact support to discuss self-exclusion options. There is no shame in taking proactive steps — it is the responsible choice.
How to Activate Limits
Setting limits on 97kr is straightforward. Here's how to access the responsible gambling tools in your account:
Log In to Your Account
Access 97kr via the platform. Make sure you are signed in to your registered account — limits are applied at the individual account level.
Navigate to Account Settings
Find the Responsible Gambling or Safe Play section within your account settings. This is where all limit tools are grouped together.
Choose Your Limit Type
Select from deposit limits, loss limits, session time limits, or cooling-off periods. Enter your chosen PKR amount or time duration and confirm.
Limits Activate Immediately
All restrictions take effect as soon as you confirm them. Increases to limits require a cooling-off period before they apply. Reductions are instant.
For Self-Exclusion: Contact Support
Self-exclusion requests must be submitted through the support team. Email [email protected] with the subject "Self-Exclusion Request". The team will process this as a priority.
Age Verification & Underage Play
97kr is strictly an adults-only platform. No individual under the age of 18 — or the higher minimum age required by the operator's licensing jurisdiction — is permitted to register, deposit, gamble, or withdraw funds. This is non-negotiable.
Age verification is conducted as part of the KYC (Know Your Customer) process. Valid identity documentation confirming date of birth must be submitted and approved before any withdrawal is processed. The platform may also request age verification at registration or at any subsequent point.
If you share a device with minors — whether in Karachi, Islamabad, Lahore or anywhere else — please take steps to ensure gambling platforms are not accessible to them. Recommended steps include:
If you become aware that a minor has created an account or accessed gambling services through 97kr, contact support immediately at [email protected]. Any account found to belong to a minor will be closed immediately.
Where to Get Help
If gambling is causing difficulty, speaking to someone can make a meaningful difference. The following support channels are available to 97kr users.
97kr Support Team
The 97kr support team handles responsible gambling requests including limit-setting, cooling-off, and self-exclusion as an absolute priority. Available via live chat (as provided by the operator) and email.
Email: [email protected]
GamCare
GamCare is a recognised responsible gambling support organisation operating the National Gambling Helpline in the UK. Their online resources, self-assessment tools and support forums are accessible internationally and may be relevant to users seeking guidance.
Text-only reference — visit gamcare.org.uk in your browser.
Gamblers Anonymous
Gamblers Anonymous is an international peer-support programme with a long track record of helping individuals manage problem gambling. Their twelve-step framework and fellowship meetings are available in many countries and online.
Text-only reference — visit gamblersanonymous.org in your browser.
A note for users in Pakistan: Dedicated problem gambling helplines operating within Pakistan are limited at the time this page was last updated. Users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and other cities are encouraged to contact a trusted GP, mental health professional, or counsellor if gambling is affecting their wellbeing. International resources such as GamCare and Gamblers Anonymous provide online support accessible from Pakistan. 97kr's own support team remains the first point of contact for all platform-specific responsible gambling requests.
Stay in Control. Enjoy 97kr Responsibly.
Explore cricket markets, PSL betting, and live casino on 97kr — with full access to deposit limits, session tools and self-exclusion whenever you need them. 18+ only.
18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Local laws apply. If gambling is causing harm, contact support immediately.