Frequently Asked
Questions — 97kr

No. Each user is permitted to hold one account only on 97kr. Opening duplicate accounts — whether using a different email, name, or device — is a breach of the Terms and Conditions and may result in the suspension of all associated accounts and the voiding of any balance. If you believe a duplicate account was created in error, contact support at [email protected] immediately.

You must be at least 18 years of age — or the higher minimum required by the operator's licensing jurisdiction — to register and use 97kr. Age verification through KYC is mandatory before any withdrawal is processed. If you are under the required minimum age, you must not use the platform. 97kr takes underage access seriously and will close any account found to belong to a minor.

97kr requires KYC verification before processing withdrawals. Acceptable proof of identity includes a valid CNIC (Computerised National Identity Card), passport, or driving licence showing your full name and date of birth. You will also need a proof of address — such as a recent utility bill or bank statement — issued within the last three months. Additional documentation may be requested at the operator's discretion.

To reset your password, click the Forgot Password link on the login page and enter the email address registered to your 97kr account. You will receive a password reset link by email. Follow the link and set a new secure password. If you do not receive the email within a few minutes, check your spam folder or contact support at [email protected] for assistance.

97kr is an English-language online gambling platform portal accessible from Pakistan, including major cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, 97kr does not hold a Pakistani gambling license and does not claim government authorisation. Users in Pakistan are solely responsible for understanding and complying with applicable local laws, including the Prevention of Gambling Act, 1977.

Log in to your 97kr account and navigate to the Cashier or Deposit section. Select from the available payment methods shown at the time of your transaction, enter the PKR amount you wish to deposit, and follow the on-screen instructions to complete the transaction. Available methods may vary and are subject to change. Minimum and maximum deposit limits apply as displayed in the cashier.

Yes. 97kr processes deposits and withdrawals in Pakistani Rupees (PKR), which means you can fund your account and see your balance displayed in PKR. This makes it straightforward for Pakistani users to track their spending and set limits in a currency that is familiar to them. Currency conversion may apply for certain payment methods depending on the cashier's available options at the time.

Easypaisa, JazzCash and other familiar Pakistani payment methods are referenced on 97kr as contextual examples of payment options Pakistani users may recognise. Their mention does not confirm that they are currently available in the live cashier, nor does it imply that these providers endorse or support gambling transactions. The actual methods available are always displayed in your cashier at the time of deposit. Please check there for current options.

Withdrawal processing times on 97kr depend on the payment method selected and the operator's internal review schedule. KYC verification must be completed before any withdrawal is processed. Once a withdrawal request is approved internally and dispatched, the time for funds to appear in your account depends on your payment provider's own network and processing times. 97kr does not guarantee specific withdrawal timelines.

Yes, minimum withdrawal limits apply and are displayed in the cashier section of your account at the time you request a withdrawal. The exact minimum amount varies depending on the withdrawal method selected. Withdrawal requests below the stated minimum for the chosen method will not be processed. Maximum withdrawal limits per transaction or per period may also apply.

Withdrawals may be delayed if your KYC verification is incomplete, if there are outstanding wagering requirements on an active bonus, if the operator has flagged the transaction for a compliance or fraud review, or if additional documentation has been requested. If your withdrawal has been pending longer than expected, contact 97kr support at [email protected] with your account details and the support team will investigate.

97kr covers a wide range of sports markets, with a particular focus on cricket — including Pakistan domestic matches, PSL (Pakistan Super League), T20 Internationals, ICC World Cup tournaments and bilateral series. Other available sports typically include football, tennis, basketball, UFC and kabaddi, among others. Market availability depends on the operator's live sportsbook offerings at any given time.

Yes. 97kr provides access to PSL (Pakistan Super League) betting markets, ICC tournament markets — including T20 World Cups and ODI World Cups — and other major cricket competitions. Markets available may include match winner, top batsman, total runs, over/under, and live in-play betting depending on the operator's sportsbook coverage at the time of the event. PSL references are used in context; 97kr has no official affiliation with the PSL.

Live in-play betting on 97kr lets you place bets on ongoing matches and events in real time as the action unfolds. Odds update dynamically based on the current state of the game. This includes live cricket markets during PSL and Test matches, live football, and other supported events. A stable internet connection is recommended for in-play betting. Bets accepted during in-play are settled at the odds shown at the moment of acceptance.

97kr's casino section includes a broad selection of slot games, live dealer casino tables (such as Live Baccarat, Live Roulette and Live Blackjack), table games, virtual sports, and instant-win titles. Live casino games are streamed in real time with professional dealers. Game availability and providers may vary. All games operate using certified RNG (Random Number Generator) technology or live dealer infrastructure provided by licensed studios.

A welcome bonus is a promotional offer available to newly registered users on their first deposit. On 97kr, welcome bonuses may include deposit match offers (e.g. a percentage match up to a stated PKR amount), free bets, or a combination. To claim a welcome bonus, check the operator's current promotions page and follow the opt-in instructions. Welcome bonuses are subject to wagering requirements and individual promotional terms that must be read before claiming.

A wagering requirement specifies the total PKR amount you must bet using a bonus before any associated winnings become eligible for withdrawal. For example, a PKR 2,000 bonus with a 30x wagering requirement means you need to place a total of PKR 60,000 in qualifying bets before you can withdraw bonus-related winnings. Different games contribute at different rates. Always read the specific terms for each promotion before accepting a bonus.

No. Bonus funds and any winnings generated from bonus play cannot be withdrawn until all applicable wagering requirements have been fully satisfied. If you attempt to withdraw before meeting wagering requirements, you may need to forfeit the bonus balance. Your real-money balance (funds deposited from your own pocket, not bonus credits) is typically withdrawable subject to your account being in good standing and KYC being complete.

Yes. All bonuses on 97kr have a validity period, which is stated in the individual promotion's terms. If the wagering requirements are not completed within the bonus validity window, the bonus and any associated winnings will be removed from your account automatically. The exact validity period varies per promotion — it is typically between 7 and 30 days. Always check the promotion terms before claiming to ensure you can meet the requirements in time.

To keep your 97kr account secure, use a strong and unique password that you do not use on other platforms. Enable two-factor authentication (2FA) if it is available in your account settings. Never share your login credentials with anyone. Log out fully when using shared devices. 97kr will never ask for your password via email, chat, or phone. If you suspect unauthorised access to your account, contact support at [email protected] immediately.

97kr does not sell your personal data to third parties. Data is shared only with service providers that are essential to operating the platform — such as KYC verification providers, payment processors, and anti-fraud services — under strict data processing agreements. Data may also be disclosed where required by applicable law or a lawful regulatory request. Full details are in the 97kr Privacy Policy.

Deposit and loss limits can be set through the Responsible Gambling or Account Settings section of your 97kr account. Select your preferred limit type (daily, weekly or monthly), enter your chosen PKR amount, and confirm. Limits take effect immediately. Reductions to limits apply instantly; increases require a cooling-off period before taking effect. Setting limits is strongly encouraged as a proactive way to manage your spending.

To self-exclude from 97kr, contact the support team at [email protected] with the subject line Self-Exclusion Request. Include your registered account username or email. Self-exclusion requests are treated as an absolute priority. Once activated, your account will be closed for the chosen period and cannot be reopened until the exclusion expires. Marketing communications will be suspended immediately. Self-exclusion cannot be reversed during the active exclusion period.

97kr does not provide legal advice. Pakistan's Prevention of Gambling Act, 1977 restricts gambling activity in Pakistan. 97kr does not hold a Pakistani gambling license and does not claim endorsement or authorisation from any Pakistani government body, financial institution, or regulator. Users in Pakistan are solely responsible for understanding and complying with all applicable local laws before using the platform. Nothing on 97kr constitutes legal advice.